Arthur, CEO of the major Northeast retailer, Market Basket, was near his wits end. During a board meeting of his company an outside director, Gerry, would not let go of his line of questioning regarding an investment initiative that totaled $45 million dollars. Arthur knew in his gut that this was a good move for the business and did not get why this outside director persisted. Why didn’t Gerry just shut up and trust his decision? Gerry on the other hand, thought his duty as a board member required the question to be answered and discussed. Gerry felt that major decisions should be discussed ahead of time with the entire board instead of informing them after the fact. Gerry just wanted to know how this decision had been made without discussing it with the board of directors. Arthur was adamant and did not feel he needed to have such a discussion at all.
About John Neff
John Neff is a partner with Family Enterprise Consulting whose purpose is to assist family businesses in planning, development and transition. Previously he worked for 20 years in his family’s 3rd generation packaging manufacturing business, mainly in a financial capacity, and remains a board member. John is familiar with strategy and developmental tools such as Compression Planning, Appreciative Inquiry and Quick Response Manufacturing. He is also working to complete a PhD in Management from Case Western Reserve University.